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Telecommunications Industry Ombudsman

PLEASE NOTE: Telecommunication Industry Ombudsman was created on 27 July 2018 and is a work in progress.

Last edited July 2021

Absent Justice - TIO

The findings of the Justice Fitzgerald the Justice Woods Royal Commission investigations into police corruption in Queensland and New South Wales, and the findings of various other investigations into government agencies over the years, have all stated that no organisation that has had claims made against it can legally investigate itself.

More than half of the complaints Alan Smith raised with the TIO are either against one of the TIO officials involved in the COT arbitrations or the TIO-appointed Resource Unit and, although I have since taken those complaints on to the State Ombudsman, the Australian Competition and Consumer Commission (ACCC), the Australian Communications and Media Authority (ACMA) and various Government Ministers, they all have the same ‘advice’ – they all tell me I should take my matters back to the TIO, even though those government-funded organisations must all know that the TIO’s office cannot investigate itself. 

It seems therefore that ‘justice the Australian way’ involves running ordinary Australian claimants around and around in circles in the hope that they will become so exhausted and probably financial ruined that they will give up their fight, and this is exactly what has been done to Alan Smith for these past twenty years, while those who have acted inappropriately towards Mr Smith and various other COTs, those that have instigated the roundabout, those who have caused the Australian justice system to fail, have their inappropriate conduct buried, safely out of sight, even though it is perfectly clear from the most recent findings in the Queensland Heiner Affair (the concealment of documents needed in litigation ‘…the law does not permit a party to an allegation to investigate itself’.      


Absent Justice Ebook

Read Alan’s new book
‘Absent Justice’

In Alan Smith’s new book he shows us the twisting path of government arbitration,
the ways it can go wrong and how to make sure it doesn’t go wrong for you...

It's free - double click on the front cover of the book.

All of the main events as quoted in this unbelievable true crime story are supported by copies of the original freedom of Information documents linked in the text.

Clicking on these links with your cursor will automatically open a PDF of the exhibit/evidence that a crime was committed. Using this method and following the various file numbers discussed in our various pages, you will verify our story. Without those documents, most people would really struggle to believe that public officials and their lawyers committed the illegal offences they did.

Using the acquired evidence the way we have is possibly a world first.


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“…your persistence to bring about improvements to Telecom’s country services. I regret that it was at such a high personal cost.”

Hon David Hawker

“…the very large number of persons that had been forced into an arbitration process and have been obliged to settle as a result of the sheer weight that Telstra has brought to bear on them as a consequence where they have faced financial ruin if they did not settle…”

Senator Carr

“Only I know from personal experience that your story is true, otherwise I would find it difficult to believe. I was amazed and impressed with the thorough, detailed work you have done in your efforts to find justice”

Sister Burke

“Only I know from personal experience that your story is true, otherwise I would find it difficult to believe. I was amazed and impressed with the thorough, detailed work you have done in your efforts to find justice”

Sister Burke

“I am writing in reference to your article in last Friday’s Herald-Sun (2nd April 1993) about phone difficulties experienced by businesses.

I wish to confirm that I have had problems trying to contact Cape Bridgewater Holiday Camp over the past 2 years.

I also experienced problems while trying to organise our family camp for September this year. On numerous occasions I have rung from both this business number 053 424 675 and also my home number and received no response – a dead line.

I rang around the end of February (1993) and twice was subjected to a piercing noise similar to a fax. I reported this incident to Telstra who got the same noise when testing.”

Cathy Lindsey

“A number of people seem to be experiencing some or all of the problems which you have outlined to me. …

“I trust that your meeting tomorrow with Senators Alston and Boswell is a profitable one.”

Hon David Hawker MP

“All that is required for evil to triumph is for good men to do nothing”

– Edmund Burke