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Government Corruption

Learn about horrendous crimesunscrupulous criminals, and corrupt public officials, along with their high-priced lawyers who sinisterly control the arbitration process in Australia. Terms like shameful, hideous, and treacherous barely scratch the surface of the lawbreakers who insidiously manipulated the clauses in our arbitration agreement. In a calculated move to shield the arbitration consultants, they placed the interests of the claimants at grave risk, revealing a shocking betrayal of justice.

This narrative serves as a stark and urgent call to arms, warning us of the insidious forces that threaten to corrode the foundations of our society. If you grasp the magnitude of the research and evidence detailed in this harrowing work, consider supporting  Transparency International Australia. Your donation is more than a simple act of charity; it is a vital lifeline in the relentless fight against the corruption and injustice that seek to dismantle our world from within..

This is the unsettling tale of a courageous group of ordinary small business owners ensnared in a treacherous struggle against one of the country's most corrupt and sinister organisations. At the heart of this dark narrative lies a web of deceit woven by an entity that not only perpetrated crimes against at least 120,000 Australian citizens but also expertly concealed these nefarious acts from the very judges and arbitrators meant to deliver justice for those affected by Telstra, the monopolistic telecommunications carrier.

 

Absent Justice - Renowned Australian Author

 

Immediately below are 15 examples from the 156 catchwords used in our absentjustice.com narrative:

 

- **Depraved**Illustrating a complete moral decay, where individuals engage in shocking and heinous actions devoid of compassion or remorse, driven by base desires and twisted ambitions. → Hacking - we did not listen 
  
**Malicious**: Describing deliberate intent to harm, reflecting a deep-seated cruelty that relishes in the suffering of others, often masked by a façade of respectability. → Government Spying Chapter 4
 
**Villainous**Evocative of the characteristics found in legendary antagonists, these behaviours are steeped in wrongdoing and calculated evil, highlighting individuals who thrive on orchestrating chaos. → Chapter 6 Intimidation Threats
 
**Wicked**Manifesting an embodiment of profound evil, this term captures actions that stem from a malicious heart, intent on spreading discord and dismantling the fabric of trust in society. → Chapter 6 - Clandestine meeting
 
- **Counterfeit**: This term epitomises the wicked fabrication of false, forged, and deceitful claims aimed at innocent Australian citizens. It encapsulates a treacherous strategy designed to twist reality and serve malicious agendas. → Chapter 2 Corruption in the making.
 
**Forbidden**: Connoting secrets that dwell in the shadows, this term applies to actions or knowledge kept hidden due to their morally or legally reprehensible nature, known only to those willing to breach ethical barriers.  Manipulating the regulator.
 
**Betrayal**: Highlighting the painful rupture of trust, this term conveys a deep sense of treachery when individuals fail to uphold their commitments, resulting in significant emotional consequences for those affected. → Chapter 9 - The ninth remedy pursued 
 
**Unlawful**: Designating actions that not only breach legal statutes but also violate the principles of fairness and justice, leading to a culture of impunity where rules serve to protect the powerful rather than the innocent. → Blowing The Whistle
 
Absent Justice - The Godfather
 
**Government Corruption**: Signifying a systemic failure within institutions charged with protecting public welfare, this term reveals a stark reality where officials manipulate their positions for personal gain, eroding public trust. → Chapter 3 - Conflict of Interest
 
**Fraudulent Reporting the Authorities**: Describing a deceptive practice employed by those in power, wherein false information is disseminated to mislead the public and suppress dissent, undermining accountability and transparency. → Chapter 3  / Malfeasance in public office 
 
**Whistleblowing in Australia**: A noble yet perilous endeavour, this term encapsulates the courage of individuals risking personal safety and career stability to expose wrongdoing, often facing fierce retaliation from those in authority. → Chapter 7 - Reinstated liability Clauses
 
- **Tampering with Evidence**A grave offence during litigation, where individuals intentionally alter or destroy critical evidence to sway the outcome of legal proceedings, fundamentally undermining the pursuit of justice. → Chapter 2 Defective administration.
 
**Corruption in Arbitration**Characterised by deceitful practices that compromise impartiality in dispute resolution, this term signifies a betrayal of fairness, where hidden agendas manipulate arbitration outcomes for corrupt purposes. → Chapter 7 - Faxing Problems Continue.
 
**Corporate Fraud**: Referring to gross dishonesty within organisations, this term captures the toxic culture of deceit where individuals engage in illicit practices to inflate profits and mislead stakeholders. → Chapter 9  /  Independent Assessment Process.
 
**Treacherous Conduct**: Illustrating behaviour marked by betrayal and deceit, this term conveys the insidious nature of actions designed to ensnare the unsuspecting, leading to devastating consequences. → Australian Federal Police Investigations. 
 
These refined catchwords delineate a vivid landscape of corruption, treachery, and malevolence, inviting a deeper understanding of the dark realities that underpin our narrative at absentjustice.com. 
 
 
 

Gaslighting

Gaslighting - Absent Justice

Psychological manipulation 

 

absentjustice.com is not a work of fiction. It is a chronicle of events supported by over 1,200 documented exhibits attached to this website, each one a fragment of a profoundly unsettling truth. What follows is the story of a relentless pursuit for justice, repeatedly undermined by a network of individuals entrusted with the law. Government bureaucrats, elite law firms, sworn arbitrators, and public institutions—bound by duty to uphold integrity—were instead entangled in acts of bribery, extortion, robbery, and judicial tampering.

Evidence was manipulated after its submission. Legal documents were deliberately altered. Testimonies were given in support of records known to be forged. Falsehoods, fraud, and manufactured misinformation were not just used—they were institutionalised.

This story is not merely an exposé. It is a reckoning. And every exhibit speaks for itself.

Absent Justice - My StoryUnveil a disturbing and intricate pattern of corruption that developed before, during, and after the COT arbitrations. They document how government representatives became deeply entangled in a morally questionable framework that betrayed their public duty. In the shadows, powerful officials formed a clandestine alliance, prioritising their own personal interests and agendas over the well-being of the very citizens they were sworn to serve independently.

This breach of trust not only undermined the citizens’ faith in their government but also severely compromised the transparency and integrity of the investigation into the arbitration claims against Telstra. As a result, the process became tainted, leaving COT claimants marginalised and unheard. The telecommunications infrastructure that Telstra relied upon in these dealings was shrouded in controversy, further raising concerns about accountability and ethical conduct among those in positions of power. The ramifications of this corrupt alliance extend far beyond the immediate arbitration claims, impacting the broader landscape of public trust in government institutions and regulatory agencies.

One particularly shocking incident underscores the depths of this corruption: crucial evidence, which could have illuminated the secret dealings of a government-owned corporation, was willfully and systematically destroyed. This reckless act raises profound concerns about the accountability and transparency that should underpin public governance. Furthermore, during the review of the highly contentious COT Cases, vital information was purposefully redacted from official records, creating a deceptive façade of compliance while obstructing the pursuit of truth. This deliberate manipulation of information allowed the corporation to evade the scrutiny it so richly deserved, escaping the severe consequences of its actions.

Those tasked with examining archived documents found themselves ensnared in a tangled web of suppressed disclosures, navigating a labyrinth specifically designed to thwart the pursuit of justice. This oppressive environment effectively subverts the foundational principles of fairness and public trust, leaving citizens to grapple with a system that betrays their essential rights. The repercussions of these actions extend far beyond mere bureaucratic incompetence; they present a significant threat to the very integrity of democratic institutions.

The relentless tide of corruption and manipulation erodes public confidence. It undermines the societal framework, creating a grim atmosphere where accountability and justice are mere illusions, obscured by layers of deceit. The dark undercurrents of this governmental decay call for urgent and decisive action to dismantle the corrupt machinery and restore the fundamental principles of democracy, ensuring that the rights and voices of citizens are no longer silenced in the shadows of greed and malfeasance.

Among the most alarming violations was the clandestine interception of telephone calls and the unauthorised hacking of fax transmissions by Telstra—a trusted national provider. These breaches of privacy were not just invasive; they were weaponised. Sensitive communications were siphoned off and delivered into the hands of an individual known only as Micky—a figure whose activities have caused significant unease within the ranks of the Australian Federal Police → Australian Federal Police Investigation File

Micky's involvement was not peripheral. It was central, corrosive, and meticulously engineered to distort legal proceedings and neutralise accountability. Forged documents were legitimised, legal records were doctored, and sworn testimony was used to prop up fiction over fact. And those who were meant to uphold justice not only looked away—they actively participated.

Exhibits 646 and 647 (refer to AS-CAV Exhibits 589 to 647) unveil a chilling truth. On 14 April 1994, Telstra covertly admitted to the Australian Federal Police that my most private and business telephone conversations were not just monitored but meticulously recorded for several months. Disturbingly, this invasive surveillance occurred only when a specific officer was on duty—the very same individual who once operated as a Telstra technician in Portland.

This technician, it seems, acted as a puppet master, feeding this unknown figure named 'Micky' with my phone and fax numbers, thus opening a gateway for unscrupulous intrusions into my life (see Exhibit 518 FOI folio document K03273 -AS-CAV Exhibits 495 to 541). The betrayal runs deep, shrouded in secrecy and complicity.

The fax imprint across the top of this letter dated 12 May 1995 (Open Letter File No 55-A) is the same as the fax imprint described in the 7 January 1999 Scandrett & Associates report provided to Senator Ron Boswell (see Open Letter File No/12 and File No/13), confirming faxes were intercepted during the COT arbitrations. One of the two technical consultants attesting to the validity of this January 1999 fax interception report emailed me on 17 December 2014, stating:

“I still stand by my statutory declaration that I was able to identify that the incoming faxes provided to me for review had at some stage been received by a secondary fax machine and then retransmitted, this was done by identifying the dual time stamps on the faxes provided.” (Front Page Part One File No/14

This is not merely a catalogue of criminal behaviour. It is a reckoning with a system that allowed deception to flourish under the guise of law. And every exhibit tells a story the institutions hoped would remain buried.

 

Absent Justice - The Hon David Hawker MP

(see Bad Bureaucrats File No/11 – Part One and File No/11 – Part Two)

Copper Wire was not compatible

As unveiled in "Chapter 1 - Can We Fix The CAN," the government communications regulator AUSTEL, which has since rebranded as ACMA, became aware of the shocking plight of these 120,000 small businesses and countless residential Telstra customers suffering from relentless phone service issues. Rather than coming forward and exposing the full extent of this scandal, AUSTEL chose to downplay the crisis, issuing a publicly released COT Cases report that manipulated the truth, claiming there were only about 50 Type COT problems plaguing the nation. This falsehood was not merely misguided—it was a calculated effort to silence the voices of those wronged.

This deceitful narrative extended beyond public reports; it infiltrated the very halls of justice. The misleading figures were carefully withheld from judges, arbitrators, and mediators tasked with evaluating the COT cases, transforming a quest for justice into a farcical charade. As a result, many vulnerable Australians, motivated by desperation and hope, were driven to squander thousands of dollars—often through borrowed funds—on futile legal battles against Telstra. They fought against an entity that was morally and legally obligated to provide basic telecommunications services, only to find themselves caught in a labyrinth of corruption and betrayal. This story serves as a chilling reminder of the lengths powerful corporations will go to protect their interests at the expense of ordinary citizens, illuminating the sinister reality behind their façade of compliance and responsibility.

 

Telstra-Corruption-Freehill-Hollingdale & Page
Telstra-Corruption-Freehill-Hollingdale & Page

Corrupt practices persisted throughout the COT arbitrations, flourishing in secrecy and obscurity. These insidious actions have managed to evade necessary scrutiny. Notably, the phone issues persisted for years following the conclusion of my arbitration, established to rectify these faults

Confronting Despair
Confronting Despair

The independent arbitration consultants demonstrated a concerning lack of impartiality. Instead of providing clear and objective insights, their guidance to the arbitrator was often marked by evasive language, misleading statements, and, at times, outright falsehoods.

Flash Backs – China-Vietnam
Flash Backs – China-Vietnam

In 1967, Australia participated in the Vietnam War. I was on a ship transporting wheat to China, where I learned China was redeploying some of it to North Vietnam. Chapter 7, "Vietnam—Vietcong," discusses the link between China and my phone issues.

A Twenty-Year Marriage Lost
A Twenty-Year Marriage Lost

As bookings declined, my marriage came to an end. My ex-wife, seeking her fair share of our venture, left me with no choice but to take responsibility for leaving the Navy without adequately assessing the reliability of the phone service in my pursuit of starting a business.

Salvaging What I Could
Salvaging What I Could

Mobile coverage was nonexistent, and business transactions were not conducted online. Cape Bridgewater had only eight lines to service 66 families—132 adults. If four lines were used simultaneously, the remaining 128 adults would have only four lines to serve their needs.

Lies Deceit And Treachery
Lies Deceit And Treachery

I was unaware of Telstra's unethical and corrupt business practices. It has now become clear that various unethical organisational activities were conducted secretly. Middle management was embezzling millions of dollars from Telstra.

An Unlocked Briefcase
An Unlocked Briefcase
On June 3, 1993, Telstra representatives visited my business and, in an oversight, left behind an unlocked briefcase. Upon opening it, I discovered evidence of corrupt practices concealed from the government, playing a significant role in the decline of Telstra's telecommunications network.
A Government-backed Arbitration
A Government-backed Arbitration

An arbitration process was established to hide the underlying issues rather than to resolve them. The arbitrator, the administrator, and the arbitration consultants conducted the process using a modified confidentiality agreement. In the end, the process resembled a kangaroo court.

Not Fit For Purpose
Not Fit For Purpose

AUSTEL investigated the contents of the Telstra briefcases. Initially, there was disbelief regarding the findings, but this eventually led to a broader discussion that changed the telecommunications landscape. I received no acknowledgement from AUSTEL for not making my findings public.
&am

A Non-Graded Arbitrator
A Non-Graded Arbitrator

Who granted the financial and technical advisors linked to the arbitrator immunity from all liability regarding their roles in the arbitration process? This decision effectively shields the arbitration advisors from any potential lawsuits by the COT claimants concerning misconduct or negligence.<

The AFP Failed Their Objective
The AFP Failed Their Objective

In September 1994, two officers from the AFP met with me to address Telstra's unauthorised interception of my telecommunications services. They revealed that government documents confirmed I had been subjected to these violations. Despite this evidence, the AFP did not make a finding.&am

The Promised Documents Never Arrived
The Promised Documents Never Arrived

In a February 1994 transcript of a pre-arbitration meeting, the arbitrator involved in my arbitration stated that he "would not determination on incomplete information.". The arbitrator did make a finding on incomplete information.

 
 

Here are 15 examples from the 156 catchwords used in our absentjustice.com narrative:

- **Depraved**Illustrating a complete moral decay, where individuals engage in shocking and heinous actions devoid of compassion or remorse, driven by base desires and twisted ambitions. → Hacking - we did not listen 
  
**Malicious**: Describing deliberate intent to harm, reflecting a deep-seated cruelty that relishes in the suffering of others, often masked by a façade of respectability. → Government Spying Chapter 4
 
**Villainous**Evocative of the characteristics found in legendary antagonists, these behaviours are steeped in wrongdoing and calculated evil, highlighting individuals who thrive on orchestrating chaos. → Chapter 6 Intimidation Threats
 
**Wicked**Manifesting an embodiment of profound evil, this term captures actions that stem from a malicious heart, intent on spreading discord and dismantling the fabric of trust in society. → Chapter 6 - Clandestine meeting
 
- **Counterfeit**: This term epitomises the wicked fabrication of false, forged, and deceitful claims aimed at innocent Australian citizens. It encapsulates a treacherous strategy designed to twist reality and serve malicious agendas. → Chapter 2 Corruption in the making.
 
**Forbidden**: Connoting secrets that dwell in the shadows, this term applies to actions or knowledge kept hidden due to their morally or legally reprehensible nature, known only to those willing to breach ethical barriers.  Manipulating the regulator.
 
**Betrayal**: Highlighting the painful rupture of trust, this term conveys a deep sense of treachery when individuals fail to uphold their commitments, resulting in significant emotional consequences for those affected. → Chapter 9 - The ninth remedy pursued 
 
**Unlawful**: Designating actions that not only breach legal statutes but also violate the principles of fairness and justice, leading to a culture of impunity where rules serve to protect the powerful rather than the innocent. → Blowing The Whistle
 
Absent Justice - The Godfather
 
**Government Corruption**: Signifying a systemic failure within institutions charged with protecting public welfare, this term reveals a stark reality where officials manipulate their positions for personal gain, eroding public trust. → Chapter 3 - Conflict of Interest
 
**Fraudulent Reporting the Authorities**: Describing a deceptive practice employed by those in power, wherein false information is disseminated to mislead the public and suppress dissent, undermining accountability and transparency. → Chapter 3  / Malfeasance in public office 
 
**Whistleblowing in Australia**: A noble yet perilous endeavour, this term encapsulates the courage of individuals risking personal safety and career stability to expose wrongdoing, often facing fierce retaliation from those in authority. → Chapter 7 - Reinstated liability Clauses
 
- **Tampering with Evidence**A grave offence during litigation, where individuals intentionally alter or destroy critical evidence to sway the outcome of legal proceedings, fundamentally undermining the pursuit of justice. → Chapter 2 Defective administration.
 
**Corruption in Arbitration**Characterised by deceitful practices that compromise impartiality in dispute resolution, this term signifies a betrayal of fairness, where hidden agendas manipulate arbitration outcomes for corrupt purposes. → Chapter 7 - Faxing Problems Continue.
 
**Corporate Fraud**: Referring to gross dishonesty within organisations, this term captures the toxic culture of deceit where individuals engage in illicit practices to inflate profits and mislead stakeholders. → Chapter 9  /  Independent Assessment Process.
 
**Treacherous Conduct**: Illustrating behaviour marked by betrayal and deceit, this term conveys the insidious nature of actions designed to ensnare the unsuspecting, leading to devastating consequences. → Australian Federal Police Investigations. 
 
These refined catchwords delineate a vivid landscape of corruption, treachery, and malevolence, inviting a deeper understanding of the dark realities that underpin our narrative at absentjustice.com. 
 
 
i3

Books Written Concurrently - Absent Justice

 

We are developing twelve captivating chapters, numbered from 1 to 12, for an upcoming documentary that promises to engage and inform. Each chapter is undergoing meticulous refinement to enhance the speech patterns, ensuring that the narrative flows smoothly and resonates with our audience. The statements presented in these chapters have been rigorously edited and verified for factual accuracy, providing a solid foundation that does not require further revision.

To bring our story to life, we will enrich each chapter with evocative images that capture the essence of the narrative. These visuals will serve to deepen the viewer's understanding and emotional connection to the material. I am committed to completing the image editing process by mid-September 2025, ensuring that every detail is thoughtfully curated. With most chapters already in their final edited form, we are on track to create a cohesive and compelling narrative that will leave a lasting impact.

 
Chapter 1
Chapter 1

Learn about government corruption and the dirty deeds used by the government to cover up these horrendous injustices committed against 16 Australian citizens

Chapter 2
Chapter 2
Betrayal deceit disinformation duplicity falsehood fraud hypocrisy lying mendacity treachery and trickery. This sums up the COT government endorsed arbitrations.
Chapter 3
Chapter 3
Ending bribery corruption means holding the powerful to account and closing down the systems that allows bribery, illicit financial flows, money laundering, and the enablers of corruption to thrive.
Chapter 4
Chapter 4

Learn about government corruption and the dirty deeds used by the government to cover up these horrendous injustices committed against 16 Australian citizens. Government corruption within the public service affected most if not all of the COT arbitrations. 

Chapter 5
Chapter 5
Corruption is contagious and does not respect sectoral boundaries. Corruption involves duplicity and reduces levels of morality and trust.
Chapter 6
Chapter 6
Anti-corruption policies need to be used in anti-corruption reforms and strategy. Corruption metrics and corruption risk assessment is good governance
Chapter 7
Chapter 7

Bribery and Corruption happens in the shadows, often with the help of professional enablers such as bankers, lawyers, accountants and real estate agents, opaque financial systems and anonymous shell companies that allow corruption schemes to flourish and the corrupt to launder their wealth.

Chapter 8
Chapter 8
Corrupt practices in government and the results of those corrupt practices become problematic enough – but when that corruption becomes systemic in more than one operation, it becomes cancer that endangers the welfare of the world's democracy.
Chapter 9
Chapter 9

Corruption in government, including non-government self-regulators, undermines the credibility of that government. It erodes the trust of its citizens who are left without guidance are the feel of purpose. Bribery and Corruption is cancer that destroys economic growth and prosperity. 

Chapter 10
Chapter 10

The horrendous, unaddressed crimes perpetrated against the COT Cases during government-endorsed arbitrations administered by the Telecommunication Industry Ombudsman have never been investigated. 

Chapter 11
Chapter 11

This type of skulduggery is treachery, a Judas kiss with dirty dealing and betrayal. This is dirty pool and crookedness and dishonest. This conduct fester’s corruption. It is as bad, if not worse than double-dealing and cheating those who trust you.&a

Chapter 12
Chapter 12
Absentjustice.com - the website that triggered the deeper exploration into the world of political corruption, it stands shoulder to shoulder with any true crime story.

Who We Are

Absent Justice - My Story

Children's lives could be at risk

Comments made from the Herald Sun newspaper dated 30 August 1993, confirm just how damaging some of these newspaper articles were to my already ailing business, with statements like:

“The Royal Children’s Hospital has told a holiday camp operators in Portland that it cannot send chronically ill children there because of Telecom’s poor phone service. The hospital has banned trips after fears that the children’s lives could be at risk in a medical emergency if the telephone service to the Portland camp continued to malfunction”.

The centre’s stand follows letters from schools, community groups, companies and individuals who have complained about the phone service at Portland’s Cape Bridgewater Holiday camp.”

Youths from the Royal Children’s Centre for Adolescent Health, who were suffering from “chronic illnesses”, visited the camp earlier this year.   

Group leader Ms Louise Rolls said in a letter to the camp the faulty phones had endangered lives and the hospital would not return to the camp unless the phone service could be guaranteed” Arbitrator File No/90

After the Melbourne Children's Hospital recorded a near-death experience involving me rushing a sick child with cancer to the Portland Hospital, which is 18 kilometres away from my holiday camp, the new owners of my business faced declining sales. This decline continued until at least 2006, thirteen years after the tragic event at the Children's Hospital → Chapter 4 The New Owners Tell Their Story

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Who We Are

 

Absent Justice Ebook

PLEASE BE AWARE: We would like to inform our readers that a recent review has uncovered that some of the links referenced in "Absent Justice" have been compromised for reasons that are currently unclear. In some instances, links may now be inactive or point to different content than initially intended, effectively obscuring the information they were meant to expose.

However, it is essential to note that "Absent Justice" is supported by over 1,300 exhibits, which are both available on this website and included in the evidence files related to the narrative. These exhibits provide substantial evidence backing the facts and claims made in the story. Although approximately six links have encountered issues, this does not diminish the overall integrity of the material. We encourage readers to access the truth by clicking on Evidence File-1 and Evidence-File-2, which contain crucial information and documentation supporting our claims.

We sincerely apologise for any inconvenience this situation may have caused and appreciate your understanding as we work to resolve these issues. Kind regards,  Alan Smith, Author

 

Read About Our Dealings With

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“…the very large number of persons that had been forced into an arbitration process and have been obliged to settle as a result of the sheer weight that Telstra has brought to bear on them as a consequence where they have faced financial ruin if they did not settle…”

Senator Carr

This is the compelling story of a group of ordinary small business owners who found themselves in a David-and-Goliath struggle against one of the country's largest corporations—Telstra. For years, these dedicated individuals faced a barrage of phone issues that severely compromised their ability to run their businesses effectively. Time and again, when they reported the problems, Telstra responded with the dismissive phrase "No fault found," even though compelling evidence, meticulously documented in this publication and available on our website, clearly demonstrated that faults did exist, as illustrated in AUSTEL’s Adverse Findings.

The situation grew more dire as Telstra and its legal arbitration defence team resorted to manipulating the judicial process through dubious and unethical tactics. They intercepted critical faxes, failed to deliver crucial Freedom of Information documents—sometimes months, or even years late, and often riddled with extensive censorship that rendered them nearly unintelligible. They even destroyed vital documentary evidence while fabricating information that cast doubt on the legitimacy of the COT Four's claims.

Throughout this chaotic arbitration process, the arbitrator overlooked the key issues at the heart of our claim. Despite our persistent efforts to draw attention to these points, we found ourselves met with silence and indifference. Meanwhile, the regulatory bodies tasked with oversight—Austel, representing the government's interests, and the TIO, advocating for the telecommunications carriers—failed to rein in Telstra’s activities, appearing to collude in the struggle against our pursuit of justice.

This series of events highlights a profound breakdown of justice, far exceeding the initial concerns of simple phone malfunctions. We were merely asking for reliable phone service—an essential tool for conducting our businesses smoothly and efficiently.

Like most telephone users, each COT member once assumed that Telstra’s skilled technicians could easily detect and resolve their phone faults. Yet, the refrain of "No fault found" persisted, and the problems continued without resolution, echoing through our arbitration proceedings and into the years that followed, leaving devastating impacts on our livelihoods. The situation was perplexing: in a world where nearly everyone relied on telecommunication, how could a system designed to serve the public go so profoundly wrong? What was truly happening behind the scenes?

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