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The decision to exonerate the arbitrator's financial and technical consultants from any accountability for misconduct and negligence was fundamentally undemocratic.

The government-endorsed arbitrations were ultimately revealed as a misguided criminal scheme meticulously engineered by Telstra, with the primary objective of curtailing their financial losses in a highly strategic manner. This complex deception involved a series of deliberate maneuvers aimed at manipulating the arbitration process, ensuring that the outcomes favored Telstra's interests while grossly undermining principles of equity and justice.

Between June 1997 and March 1999, the Senate undertook a comprehensive investigation that delved deeply into these troubling practices. The inquiry uncovered a multitude of irregularities and conflicts of interest, bringing to light the extent of the manipulation that occurred during the arbitration proceedings. Alarmingly, these findings emerged more than two years after the majority of the arbitrations had concluded, indicating a systemic issue that had not only affected individual cases but had broader implications for trust in the arbitration system as a whole.

The investigation raised profound concerns regarding the integrity of the arbitration process and pointed to potential complicity among various government entities that facilitated, and perhaps even endorsed, these unethical actions. Such revelations sparked a critical dialogue about accountability and the need for substantial reforms to prevent similar abuses in the future.

Chapter 

Exoneration from all liability 

The decision to exonerate the arbitrator's financial and technical consultants from any accountability for misconduct and negligence was fundamentally undemocratic, wholly unconscionable, and immoral. This action compromised the integrity of the arbitration process and established a perilous, dangerous precedent that undermined public trust in subsequent arbitrations.

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Until the late 1990s, the Australian government maintained ownership of the entire national telephone network and the communications carrier known as Telecom, which has since been privatised and rebranded as Telstra. For many years, Telecom operated as a monopoly in the communications sector, resulting in a significant decline in the quality and reliability of the network. Amid this decline, three other small business owners and I grappled with severe communication issues threatening our livelihoods. Frustrated by the situation, we united and formed a group called the Casualties of Telstra, or COT for short. Our plight caught the federal government's attention, which offered us a commercial assessment process, seemingly a beacon of hope for resolution.

The narratives above and below echo the recent British Government Post Office scandal. For more details, refer to the following link. Upon delving deeper into the Casualties of Telstra, one realises the striking resemblance to the UK Alan Bates vs. Post Office story. To watch the Australian television Channel 7 trailer for "Mr Bates vs. the Post Office," which went to air in Australia, →  Click here. The latest update on that terrible story is on YouTube at https://youtu.be/MyhjuR5g1Mc.   

This UK Post Office story sheds light on how sub-post office contractors were misled; some were even jailed and, tragically, led to suicides after encountering the might of the British Post Office, a government-owned organisation similar to Telstra. The COTs (Casualties of Telstra) were compelled into arbitration in 1994 with the assurance of receiving essential documents to substantiate their claims. Even thirty years later, in 2025, COT has yet to receive these critical documents.

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“…the very large number of persons that had been forced into an arbitration process and have been obliged to settle as a result of the sheer weight that Telstra has brought to bear on them as a consequence where they have faced financial ruin if they did not settle…”

Senator Carr

“I am writing in reference to your article in last Friday’s Herald-Sun (2nd April 1993) about phone difficulties experienced by businesses.

I wish to confirm that I have had problems trying to contact Cape Bridgewater Holiday Camp over the past 2 years.

I also experienced problems while trying to organise our family camp for September this year. On numerous occasions I have rung from both this business number 053 424 675 and also my home number and received no response – a dead line.

I rang around the end of February (1993) and twice was subjected to a piercing noise similar to a fax. I reported this incident to Telstra who got the same noise when testing.”

Cathy Lindsey

“A number of people seem to be experiencing some or all of the problems which you have outlined to me. …

“I trust that your meeting tomorrow with Senators Alston and Boswell is a profitable one.”

Hon David Hawker MP

“I am writing in reference to your article in last Friday’s Herald-Sun (2nd April 1993) about phone difficulties experienced by businesses.

I wish to confirm that I have had problems trying to contact Cape Bridgewater Holiday Camp over the past 2 years.

I also experienced problems while trying to organise our family camp for September this year. On numerous occasions I have rung from both this business number 053 424 675 and also my home number and received no response – a dead line.

I rang around the end of February (1993) and twice was subjected to a piercing noise similar to a fax. I reported this incident to Telstra who got the same noise when testing.”

Cathy Lindsey

“…your persistence to bring about improvements to Telecom’s country services. I regret that it was at such a high personal cost.”

Hon David Hawker

“Only I know from personal experience that your story is true, otherwise I would find it difficult to believe. I was amazed and impressed with the thorough, detailed work you have done in your efforts to find justice”

Sister Burke

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