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Government Corruption - Gaslighting

Gaslighting, including misleading and deceiving the arbitrator by Telstra, plagued the government's endorsed arbitrations. Julian Assange uncovered these gaslighting techniques were about to be used against the COT cases before the arbitration began. No one listened, not even the COT Cases.


Regardless of Telstra’s two previous Corporate Secretaries, Jim Holmes and Douglas Grayson and now their third Corporate Secretary Sue Laver, all fully being aware that Bell Canada International Inc (BCI) could not have possibly performed their BCI Cape Bridgewater tests as shown in their report on the telephone exchange that serviced my business none of these three most senior Telstra executives have come forward to advise the government that this false information was provided to at least one of their arbitration witnesses before that witness submitted his findings.

The current secretary, Sue Laver, is also aware that regardless of the Senate Estimates Committee asking for proof to be provided by Telstra on notice that my claims concerning the deficient BCI test are false or frivolous, Ms Laver and Telstra’s previous arbitration consultants still mislead and deceive the Senate concerning the truth of my allegations when they submitted false written statements to the Senate concerning the validity of the Cape Bridgewater BCI testing.

If the 12 January 1998 letter to Sue Laver, with the false BCI information attached is not enough evidence to convince the Australian Government that Telstra cannot continue pretending. They know nothing about the falsified Cape Bridgewater BCI tests, Telstra, and the Senate estimates committee chair was again notified, on 14 April 1998, that the Cape Bridgewater BCI tests were impracticable. (see evidence Scrooge - exhibit 62-Part One and exhibit 62-Part-Two) @ Telstra's Falsified BCI Report

It was essential to address the issue surrounding the misleading of the Senate by Telstra because to do so when asked by the Senate on notice to provided falsified evidence as proof when being questioned by the Senate is Contempt of the Senate, which is a chargeable offence of up to two years in jail. 

Why did Sue Laver not provide the Senate the Scrooge - exhibit 62-Part One and exhibit 62-Part-Two). Had she done so, both my partner Cathy and I could have been living a reasonable life instead of the one we have since 1995. 


Gaslighting - see following YouTube @

Gaslighting - Absent Justice

Psychological manipulation 

Gaslighting is a form of psychological manipulation in which the abuser attempts to sow self-doubt and confusion in the victim's mind, i.e., you do not have a telephone problem. Our records show you are the only customer complaining when the records show the situation the person is complaining about is systemic. Typically, gaslighting methods are used to seek power and control over the other person by distorting reality and forcing them to question their own judgment and intuition.

In the case of Telstra (who was government-owned during the COT arbitrations), in my arbitration alone, Telstra’s arbitration defence unit used nine separate witness statements, all signed by nine different Telstra senior employees where everyone swore under oath my business was not suffering with ongoing telephone faults during my arbitration when secret government records AUSTEL’s Adverse Findings, dated March 1994 confirm my complaints were ongoing for the whole six year period of my arbitration claim as points 2 to 212 show:

Point 209 – “Cape Bridgewater Holiday Camp has a history of service difficulties dating back to 1988. Although most of the documentation dates from 1991 it is apparent that the camp has had ongoing service difficulties for the past six years which has impacted on its business operations causing losses and erosion of customer base.”

Point 210 – “Service faults of a recurrent nature were continually reported by Smith and Telecom was provided with supporting evidence in the form of testimonials from other network users who were unable to make telephone contact with the camp.”

Point 211 – “Telecom testing isolated and rectified faults as they were found however significant faults were identified not by routine testing but rather by the persistence-fault reporting of Smith”.

Point 212 – “In view of the continuing nature of the fault reports and the level of testing undertaken by Telecom doubts are raised on the capability of the testing regime to locate the causes of faults being reported.”

Who was the arbitrator going to believe me or the nine witness statements all sworn out under oath stating there were no ongoing problems? 

These nine sworn testaments worked, and why wouldn't they work one statement from me against nine? Of course, the arbitrator made no written finding concerning my ongoing problems in his award. 



It was reported in the Australian media on 9 November 2023 that.

The Optus CEO said 10 million people losing internet and phone use for up to sixteen hours yesterday, causing chaos for emergency services, hospitals, transport, was hardly the biggest outage we've ever seen, nor that unusual. The opposition communications spokesman David Coleman, on the other hand, called it “catastrophic”.

Anyone reading the COT Cases Telstra story will see for themselves from the information in our download evidence files that some twenty-one Australian citizens calling themselves the Casualties of Telstra experienced ongoing telephone faults, loss of service days on end over more than eleven years had to take Telstra and the government to arbitration at a cost to themselves and their business running into hundreds of thousands of dollars.

Heart attacks, stress-related illnesses and the suicides and broken marriages that followed. It would be welcome news to the surviving COT Cases to hear that some of those millions of people who lost their phone capacity for nine hours would write to their Federal Members of Parliament asking them to read our COT story and then value the responses of what these millions of OPTUS customers said about losing their 'phone services for up to sixteen house'  v  the COT Cases having to suffer 'years upon years' of lost phone services as they tried to hang onto their businesses and their sanity.

This is just one example of how these ongoing telephone service problems ruined my business and my credibility because no one would visit my business, especially the Royal Melbourne Childrens Hospital. I quote from the most prominent newspaper that reported how deficient my phone service was without understanding doing so was about to destroy the credibility of my holiday camp even further when they stated:  


Absent Justice - My Story

Children's lives could be at risk

Comments made from the Herald Sun newspaper dated 30 August 1993, confirm just how damaging some of these newspaper articles were to my already ailing business with statements like:

“The Royal Children’s Hospital has told a holiday camp operators in Portland that it cannot send chronically ill children there because of Telecom’s poor phone service. The hospital has banned trips after fears that the children’s lives could be at risk in a medical emergency if the telephone service to the Portland camp continued to malfunction”.

The centre’s stand follows letters from schools, community groups, companies and individuals who have complained about the phone service at Portland’s Cape Bridgewater Holiday camp.”

Youths from the Royal Children’s Centre for Adolescent Health, who were suffering from “chronic illnesses”, visited the camp earlier this year.   

Group leader Ms Louise Rolls said in a letter to the camp the faulty phones had endangered lives and the hospital would not return to the camp unless the phone service could be guaranteed” (Arbitrator File No/90)

After the Melbourne Children's Hospital recorded a near-death experience with me having to rush a sick child with cancer to the Portland Hospital 18 kilometres away from my holiday camp, Telstra finally decided to take my telephone faults seriously. None of the 35 children (all with cancer-related illnesses) had mobile phones or the six or so nurses and carers. Mobile telephones could not operate successfully in Cape Bridgewater until 2004, eleven years after this event. With my coin-operated Gold Phone also plagued with phone problems, it took several tries to ring out of the holiday camp. An ambulance arrived sixteen minutes after our first try to the call the Hospital. 

It took this almost tragedy for Telstra, to send someone of real technical experience to my business. Telstra's visit happened on 3 June 1993, six weeks after the Children's Hospital vowed never to revisit my camp until I could prove my camp was telephone fault free. No hospital where convalescent is a good revenue spinner has ever visited my business, even after I sold it in December 2001. 

More than two years before I received this letter from the Royal Children's Hospital, similar damming media testimonials recorded other clients having experienced problems when trying to reach my holiday camp. 


Absent Justice - My Story - Loretto College


Between April 1990 and when I sold the holiday camp in December 2001,  I continued to partly sponsor underprivileged groups to stay at the camp during the weeks (that became years) when the phone problems continued to beset the holiday camp. At least some money was coming into the business. Those wanting a cheap holiday persisted by telephoning repetitively regardless of being told the camp was no longer connected to Telstra's network. These groups wanted a holiday, and if they had to drive for hours to make a booking as Loreto College did (see below), then a drive they did.  

The holiday Camp could sleep around 90 to 100 persons in fourteen cabins.  I arranged sponsored food purchases through the generosity of a number of commercial food outlets and these groups then just used the camp facilities — it didn’t actually cost me anything other than a small amount of electricity and gas.  At one point around this time, May 1992, I had organised a charity week for kids from Ballarat and the South West, including Warrnambool, Hamilton and Portland.  This group was organised by Sister Maureen Burke IBVM, the Principal of Loreto College in Ballarat, and I am sure she would not be offended to know that I think of her as the ‘mother’ of the project.

Arrangements regarding food, transport, and any special needs the children might have, had to be handled over the phone, and of course, Sister Burke had enormous problems making phone contact, Calls were either ringing out or she was getting a deadline, or a message that the number she was ringing was not connected to the Telstra network. Sister Burke knew otherwise. On two particular occasions in 1992, after trying in vain all through one week, she decided to drive the 3½ hours to make the final arrangements for those camps.

Just as she arrived at the Camp, Karen took a phone call from a very angry man who wanted information about a singles weekend we were trying to set up. This caller was quite abusive. He couldn't understand why we were advertising a business but never answered the phone. Karen burst into tears. She had reached the end of her tolerance, and nothing I could say was any help. When Sister Burke appeared in the office, I decided absence was the better part of valour and removed myself, leaving the two women together. Much later, Sister Burke came out and told me she thought it probably best for both of us if Karen were to leave Cape Bridgewater. I felt numb. It was all happening again.

But it wasn't the same as it had been with Faye. Karen and I sat and talked. True, we would separate, but I assured her that she would lose nothing because of her generosity to me, that I would do whatever was necessary to buy her out. We were both relieved at that. Karen rented a house in Portland, and we remained good friends, though, without her day-to-day assistance at the Camp, which had given me space to travel around, I had to drop my promotional tours.

Twelve months later, in March of 1993, Sister Karen Donnellon, also from Loreto College, tried to make contact via the Portland Ericsson telephone exchange to arrange an annual camp.   Sister Donnellon later wrote:

“During a one week period in March of this year I attempted to contact Mr Alan Smith at Bridgewater Camp.  In that time I tried many times to phone through.

Each time I dialled I was met with a line that was blank.  Even after several re-dials there was no response.  I then began to vary the times of calling but it made no difference.”

Some years later, I sent Sister Burke an early draft of my manuscript Absent Justice My Story‘ concerning my valiant attempt to run a telephone dependent business without a dependent phone service. Sister Burke wrote back,

“Only I know from personal experience that your story is true, otherwise I would find it difficult to believe. I was amazed and impressed with the thorough, detailed work you have done in your efforts to find justice”

Of course, Sister Maureen Burke and Sister Karen Donnellon persisted with their continuing battle to find a way to get a proper telephone connection for the holiday camp, partly because it was a low-cost holiday for all concerned but also because these wonderful women were well aware that my business was continuing to exist, albeit ‘by the skin of its teeth, even though Telstra’s automated voice messages kept on telling prospective customers that the business did not exist or, alternatively the callers simply reached a dreaded silence that appeared to indicate that the number they had called was attached to a ‘dead’ line.  Either way, I lost the business through that may well have followed if only the callers could have been successfully connected to my office via this dreaded Ericsson AXE telephone exchange.

A letter dated 6 April 1993, from Cathy Lindsey, Coordinator of the Haddon & District Community House Ballarat (Victoria) to the Editor of Melbourne’s Herald-Sun newspaper,  read:

“I am writing in reference to your article in last Friday’s Herald-Sun (2nd April 1993) about phone difficulties experienced by businesses.

I wish to confirm that I have had problems trying to contact Cape Bridgewater Holiday Camp over the past 2 years.

I also experienced problems while trying to organise our family camp for September this year. On numerous occasions I have rung from both this business number 053 424 675 and also my home number and received no response – a dead line.

I rang around the end of February (1993) and twice was subjected to a piercing noise similar to a fax. I reported this incident to Telstra who got the same noise when testing.” Evidence File 10 B 

During this same period, 1992 and 1993, Cathy Lindsey, was a professional associate of mine  Cathy signed a Statutory Declaration, dated 20 May, 1994 explaining a number of sinister happenings when she attempted to collect mail on my behalf from the Ballarat Courier Newspaper office (File 22 Exhibit 1 to 47).  This declaration leaves questions unanswered as to who collected my mail and how did they know there was mail to be collected from the Ballarat Courier mail office.  On both occasions, when this mail was collected by a third person, I had telephoned Cathy, informing her the Ballarat Courier notified me there was mail addressed to me waiting to be picked up.

It was another fiasco that lasted until August 2009, when not so new owners of my business was walked off the holiday camp premises as bankrupts refer to Chapter 4 The New Owners Tell Their Story


Kangaroo Court - Absent Justice The following Kangaroo link,  has been used here more as a testament showing there is more to the statements made by Ann Garms (now deceased) in her YouTube video below when compared to the statements made on concerning PWC, Dolitte's and the other two big accountancy firms. The Ann Garms YouTube video below and her letters  

Ann's Garms; was prepared to go live on her YouTube video below concerning her arbitration and appeal process which coincides with her letter discussed below.

This same letter is discussed in more detail on National Television as the YouTube video shows see (File 942 to 946 - AS-CAV 923 to 946). 

I have raised here four letters, one dated 17 August 2017, 6 October 2017, 9 October 2017 and 10 October 2017, from COT Case Anne Garms, just before her death, to The Hon Malcolm Turnbull MP, Prime Minister of Australia and Senator the Hon Mathias Cormann (see See File Ann Garms 104 Document) where she exposes not only the raping of first nation (aboriginal children) by Senator Collins in his parliament house Canberra office  ( Ann also discloses in her 6 October 2017 letter which is marked Doc B, to the Hon Malcolm Turnbull  MP, Prime Minister of Australia, raises the fact that previous CEO during the COT arbitrations Frank Blount co produced a book › managing-in-australia › fran admitting Telstra did have major problems in their network.

Had the arbitrator and administrator to the COT arbitrations been aware that Frank Blount would be making public statements about how deficient the network was less than two years after Telstra had sworn under oath in some thirty or more statutory declarations that Telstra's network was of world standard when pages 116, 132, 133, 136, and 137 in › managing-in-australia › fran: the COT Cases would have been awarded a far greater compensation payout than they did. 

It was also essential to raise Ann Garms's letter here because Wayne Goss (Chair of Deloitte), referred to by Ann, had also been Premier of Queensland, and therefore, when Ann said he told her that during our arbitrations, Gaslighting methods were used against us fits in with the Gaslighting character assassination used against me in 1996, to stop Laurie James, the President of the Institute of Arbitrators Australia from investigating my claims concerning the unethical way in which the four COT arbitrations had been conducted. 

This is the same type of unethical conduct that three young hackers (later identified as Julian Assange) warned Graham Schorer, COT spokesperson, about very early in our arbitrations as this part of our COT story shows.


Julian Assange - Hacking


Click on the following Julian Assange caption below and learn more about the COT story

Absent Justice - Unresolved Privacy Issues

Graham Schorer prepared a statutory declaration on 7 July 2011 to provide to the Victorian Attorney-General the Hon Robert Clark. This statutory declaration discusses the hackers who phoned Graham to warn him. The hackers discovered Telstra and others associated with our arbitrations were acting unlawfully towards the COT group. Graham’s statutory declaration includes the following statements:

“After I signed the arbitration agreement on 21st April 1994 I received a phone call after business hours when I was working back late in the office. This call was to my unpublished direct number.

“The young man on the other end asked for me by name. When I had confirmed I was the named person, he stated that he and his two friends had gained internal access to Telstra’s records, internal emails, memos, faxes, etc. He stated that he did not like what they had uncovered. He suggested that I should talk to Frank Blount directly. He offered to give me his direct lines in the his [sic] Melbourne and Sydney offices […]

“The caller tried to stress that it was Telstra’s conduct towards me and the other COT members that they were trying to bring to our attention.

“I queried whether he knew that Telstra had a Protective Services department, whose task was to maintain the security of the network. They laughed, and said that yes they did, as they were watching them (Telstra) looking for them (the hackers). …

“After this call, I spoke to Alan Smith about the matter. We agreed that while the offer was tempting we decided we should only obtain our arbitration documents through the designated process agreed to before we signed the agreement.”  Hacking – Julian Assange File No/3

On the covering page of a joint 10-page letter dated 11 July 2011 to the Hon Robert McClelland, federal attorney-general and the Hon Robert Clark, Victorian attorney-general, I note:

“In 1994 three young computer hackers telephoned Graham Schorer, the official Spokesperson for the Casualties of Telstra (COT) in relation to their Telstra arbitrations.

I also wrote to Hon. Robert Clark on 20 June 2012 to remind him that his office was already in receipt of the 7 July 2011 statutory declaration from Graham Schorer. I also approached other government authorities and provided the Scandrett & Associates report (see Open Letter File No/12 and File No/13), which leaves no doubt that the hackers were absolutely correct concerning this electronic surveillance.

If the hackers included Julian Assange, then he carried out a duty to expose what he thought was a crime. Major law enforcement agencies and the media have been asking the Australian public to disclose incidents which they believe are crimes,Anchor because doing so is in the public interest. When I exposed similar crimes to the Australian Federal Police – Australian Federal Police Investigation File No/1 – I was penalised for it and Telstra carried out its threats. 

On page 15 of a publication titled The Most Dangerous Man In The World, written in 2011 by the ABC TV Four Corners journalist Andrew Fowler, Mr Fowler notes that Julian Assange was one of those who hacked into Telstra's Lonsdale Street Telephone Exchange computer system in the centre of Melbourne. This is the same Lonsdale telephone exchange which had caused so many problems for my business, as reported in the government's report titled AUSTEL’s Adverse Findings, which notes at Point 209 – 

“Cape Bridgewater Holiday Camp has a history of service difficulties dating back to 1988. Although most of the documentation dates from 1991 it is apparent that the camp has had ongoing service difficulties for the past six years which has impacted on its business operations causing losses and erosion of customer base.”

Page 21 in the 26 November 1996 Telstra Arbitration Briefing Document for Graham Schorer (COT spokespersn) also refers to problems at the Lonsdale Street Telephone Exchange, noting that the problems affected the service lines of Graham's courier business. So what did Julian Assange and his friends find at the Lonsdale Street Telephone Exchange that prompted them to telephone Graham Schorer?

My statement to Mr Pinnock, Telecommunications Industry Ombudsman (the second appointed administrator to my arbitration) in my 20 October 1995 letter that: "This phrase has now come home to roost" (refer to exhibit 537 GS-CAV 522 to 580was my way of saying that I believed that the advice Graham Schorer received from these hackers – that Telstra and others associated with the COT arbitrations were acting unlawfully towards the COT Cases – using the old Gaslighting attack on those in arbitration and mediation cases destroyed the very idea of a democratic process.

No one in the arbitration process came to my aid to assist me in stopping these threats from becoming a reality, not the arbitrator Dr Gordon Hughes, Warwick Smith, the first appointed administrator to my arbitration (who was also the first Telecommunication Industry Ombudsman or the arbitration Project Manager John Rundell who advised Dr Hughes and Warwick Smith on 18 April 1995 Chapter 1 - The collusion continues i.e.; 

“It is unfortunate that there have been forces at work collectively beyond our reasonable control that have delayed us in undertaking our work.

“Any technical report prepared in draft by Lanes will be signed off and appear on the letter of DMR Inc.” (see Prologue Evidence File No 22-A)

Why did John Rundell allow Lanes to do all of the technical assessments of the COT Cases claims and, once he had done that, place DMR Inc (Canada)? Was this allowing Lanes to assess the COT Cases claims instead of DMR Inc Canada having anything to do with Ericsson purchasing Lanes during the COT arbitrations?

These forces at work appeared to be the same forces at work that Julian Assange had warned Graham Schorer (COT Cases spokesperson) about when Mr Assange telephoned Mr Schorer.  

Gaslighting and threats 

Absent Justice - My Story - Senator Ron Boswell

Threats Carried Out 

Threats were made against me by Telstra arbitration officials because I assisted the Australian Federal Police with their investigations into these phone and fax hacking issues.  Refer page 180 ERC&A, from the official Australian Senate Hansard, dated 29 November 1994, which reports Senator Ron Boswell asking Telstra’s legal directorate:

“Why did Telecom advise the Commonwealth Ombudsman that Telecom withheld FOI documents from Alan Smith because Alan Smith provided Telecom FOI documents to the Australian Federal Police during their investigation?”

After receiving a hollow response from Telstra, which the senator, the AFP and I all knew was utterly false; the senator states:

“…Why would Telecom withhold vital documents from the AFP? Also, why would Telecom penalise COT members for providing documents to the AFP which substantiate that Telecom had conducted unauthorised interceptions of COT members’ communications and subsequently dealt in the intercepted information by providing that information to Telecom’s external legal advisers and others?” Senate Evidence File No 31

Thus, the threats became a reality. What is so appalling about this withholding of relevant documents is this - no one in the TIO office or government has ever investigated the disastrous impact the withholding of documents had had on my overall submission to the arbitrator. The arbitrator and the government (at the time, Telstra was a government-owned entity) should have initiated an investigation into why an Australian citizen, who had assisted the AFP in their investigations into unlawful interception of telephone conversations, was so severely disadvantaged during a civil arbitration.


Government Coruption.

Absent Justice - Senator Ron Boswell

Criminal Conduct Example 1

“COT Case Strategy” 

As shown on page 5169 in Australia's Government SENATE official Hansard – Parliament of Australia.Telstra's lawyers Freehill Hollingdale & Page devised a legal paper titled “COT Case Strategy” (see Prologue Evidence File 1-A to 1-C) instructing their client Telstra (naming me and three other businesses) on how Telstra could conceal technical information from us under the guise of Legal Professional Privilege even though the information was not privileged. 
This COT Case Strategy was to be used against me and my named business and the three other COT case members, Ann Garms, Maureen Gillan and Graham Schorer and their three named businesses. Simply put, we and our four businesses were targeted even before our arbitrations commenced. The Kangaroo Court was devised before the four COT Cases signed our arbitration agreements. 
It is paramount you understand the significance of page 5169 at point 29, 30, and 31 SENATE official Hansard – Parliament of Australia which note: 
29. Whether Telstra was active behind-the-scenes in preventing a proper investigation by the police is not known. What is known is that, at the time, Telstra had representatives of two law firms on its Board—Mr Peter Redlich, a Senior Partner in Holding Redlich, who had been appointed for 5 years from 2 December 1991 and Ms Elizabeth Nosworthy, a partner in Freehill Hollingdale & Page who had also been appointed for 5 years from 2 December 1991.  
One of the notes to and forming part of Telstra’s financial statements for the 1993- 94 financial year, indicates that during the year the two law firms supplied legal advice to Telstra totalling $2.7 million, an increase of almost 100 per cent over the previous year. Part of the advice from Freehill Hollingdale & Page was a strategy for "managing" the "Casualties of Telecom" (COT) cases.
30. The Freehill Hollingdale & Page strategy was set out in an issues paper of 11 pages, under cover of a letter dated 10 September 1993 to a Telstra Corporate Solicitor, Mr Ian Row from FH&P lawyer, Ms Denise McBurnie (see Prologue Evidence File 1-A to 1-C).  The letter, headed "COT case strategy" and marked "Confidential," stated:
"As requested I now attach the issues paper which we have prepared in relation to Telecom’s management of ‘COT’ cases and customer complaints of that kind. The paper has been prepared by us together with input from Duesburys, drawing on our experience with a number of ‘COT’ cases. . . ."
31. The lawyer’s strategy was set out under four heads: "Profile of a ‘COT’ case" (based on the particulars of four businesses and their principals, named in the paper); "Problems and difficulties with ‘COT’ cases"; "Recommendations for the management of ‘COT’ cases; and "Referral of ‘COT’ cases to independent advisors and experts". The strategy was in essence that no-one should make any admissions and, lawyers should be involved in any dispute that may arise, from beginning to end. "There are numerous advantages to involving independent legal advisers and other experts at an early stage of a claim," wrote Ms McBride [sic]. Eleven purported advantages were listed.


Back then, Mr Redlich was, in most people's eyes, one of the finest lawyers that Australia had ever known. He was also a stalwart within the Labor Party, a one-time friend of two Australian Prime Ministers (Gough Whitlam and Bob Hawke) and a long-time friend of Mark Dreyfus, Australia's current Attorney General so, who would be the slightest bit interested in listening to my perspective in comparison to someone so highly qualified and with such important friends? 

And remember, the COT strategy was designed by Freehill Hollingdale & Page when Elizabeth Holsworthy (a partner at Freehill's) was also a member of the Telstra Board, along with Mr Redlich, and the whole aim of that ‘COT Case Strategy’ was stop us, the legitimate claimants against Telstra, from having any chance of winning our claims.  Do you think that my claim would have even the tiniest chance of being heard under those circumstances?

While I am not condemning either Mr Redlich or Ms Holsworthy for any personal wrongdoing as Telstra Board members and, indeed, I don’t believe that either of them could have possibly condoned such a strategy, what I am asking is how any ordinary person could ever get past Telstra's powerful Board?  After all, in comparison to these so-called highly qualified, revered Aussie citizens, I am just a one-time Ships’ Cook who purchased a holiday camp with a very unreliable phone service.


Using the Mental Health Act - Gaslighting against the COT Cases 

The fabricated BCI report (see Telstra’s Falsified BCI Report and BCI Telstra’s M.D.C Exhibits 1 to 46 is most relevant because it was provided by Telstra's arbitration defence lawyers to Ian Joblin a forensic psychologist who was assigned by Freehill Hollingdale & Page to assess my mental state during my arbitration. it is clearly linked to statements made in the following page 5169 SENATE official Hansard – Parliament of Australia concerning Telstra having adopted the Freehill Hollingdale & Page - COT Case Strategy during the COT arbitrations which had been spuriously prepared by Denise McBurnie of Freehill Hollingdale & Page. 

What I did not know, when I was first threatened by Telstra in July 1993 and again by Denise McBurnie in September 1993, that if I did not register my telephone problems in writing with Denise McBurnie, then Telstra would NOT investigate my ongoing fault complaints is that this "COT Case Strategy" was a set up by Telstra and their lawyers to hide all proof that I genuinely did have ongoing telephone problems affecting the viability of my business. 

This continual writing up of individual telephone faults, to these lawyers Freehill Hollingdale & Page, in order to have Telstra investigate them almost, sent me insane. Instead of keeping this fault evidence, I was providing it to Telstra believing this would assist them in locating the problems my business was experiencing. 

I was unaware I would later need this evidence for an arbitration process. This arbitration process meant I had to retrieve back, from Telstra under Freedom of Information, the very same documentation I had previously provided this legal firm. Imagine the frustration of knowing that you had already provided the evidence supporting your case but it was now being withheld from you by Telstra and their lawyers.

If this wasn’t soul-destroying enough, imagine learning that lawyer, with who you were being forced to register your phone complaints, devised a legal paper titled “COT Case Strategy” (see Prologue Evidence File 1-A to 1-C). instructing their client Telstra (naming me and my business) on how Telstra could conceal this same type of technical information from me under the guise of Legal Professional Privilege even though the information was not privileged. (see also page 5169  SENATE official Hansard – Parliament of Australia.

It was not of Mr Joblin's hand 

Absent Justice - Forensic Psychologist Meeting

It bore no signature of the psychologist

As shown in government records, the government assured the COT Cases (see point 40 Prologue Evidence File No/2), Freehill Holingdale & Page would have no further involvement in the COT issues the same legal firm which when they provided Ian Joblin, clinical psychologist's witness statement to the arbitrator, it was only signed by Maurice Wayne Condon, of Freehill's. It bore no signature of the psychologist.

Did Maurice Wayne Condon remove or alter any reference to what Ian Joblin had originally written about me being of sound mind?

On 21 March 1997, twenty-two months after the conclusion of my arbitration, John Pinnock, (the second appointed administrator to my arbitration), wrote to Telstra's Ted Benjamin (see File 596 AS-CAV Exhibits 589 to 647 asking: 

1...any explanation for the apparent discrepancy in the attestation of the witness statement of Ian Joblin [clinical psychologist’s].

2...were there any changes made to the Joblin statement originally sent to Dr Hughes [the arbitrator] compared to the signed statement?" 

The fact that Telstra's lawyer Maurice Wayne Condon, of Freehill's.signed the witness statement without the psychologist signing it shows how much power Telstra lawyers have over the legal system of arbitration in Australia.

What has shocked most people who have read several other witness statements submitted by Telstra in various other COT Cases arbitration processes, as well as mine, is that although the senate was advised that signatures had also been fudged or altered in my case, changing or altering a medically diagnosed condition to suggest I was mentally disturbed is hinging on more than just criminal conduct. for Maurice Wayne Condon to have attested to seeing a signature on an arbitration witness statement prepared by Ian Joblin, a clinical psychologist, when no signature by Ian Joblin was on this affirmation is further proof the COT story must be investigated.  

What has since shocked a number of Senators including Senator Joyce was the lawyer from Freehill Hollingdale & Page who signature was on the undigned witness statement was from the same lawfirm whose "COT Case Strategy" was a set up by Telstra and their lawyers to hide all relevant technical proof that the COT Cases truly did have ongoing telephone problems affecting the viability of their businesses

Senator Bill O’Chee (was most concerned that John Pinnock had not provided me any response to his letter 21 March 1997, to Telstra’s Ted Benjamin). It was this no response that prompted Senator Bill O'Chee to write to Telstra's Graeme Ward, regulatory and external affairs (see File GS-CAV 293-B -GS-CAV Exhibit 258 to 323  on 26 June 1998 from , stating

“I note in your letter’s last page you suggest the matter of the alteration of documents attached to statutory declarations should be dealt with by the relevant arbitrator. I do not concur. I would be grateful if you could advise why these matters should not be referred to the relevant police."

It is November 2023, and I have still never seen a copy of the advice that John Pinnock was officially entitled to receive from Telstra regarding this unsigned arbitration witness statement by Ian Joblin, clinical psychologist - re Maurice Wayne Condon attesting to seeing the signature on the witness statement when it was not there at all. 

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Absent Justice Ebook

Read Alan’s book

My name is Alan Smith. This is the story of my battle with a telecommunications giant and the Australian Government, a battle that has twisted and turned, since 1992, through elected governments, government departments, regulatory bodies, the judiciary, and the Australian telecommunications giant, Telstra, or Telecom, as it was known when this story started. The quest for justice continues to this day.

Other independent business people similarly affected by poor telecommunications have joined me on my journey. We are known as the Casualties of Telstra, or the COT cases. All we wanted was for the government owned telecommunications carrier Telstra to admit there was problems, and fix them.

Worse, we had been tricked into signing a confidentiality clause that has hampered all of our efforts since to have our claims transparently investigated.

What do you think? Are we imagining it or has there really been massive corruption and collusion on the part of public servants, politicians, regulatory bodies and Telstra themselves, to protect Telstra to the detriment of it's customers?

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“…your persistence to bring about improvements to Telecom’s country services. I regret that it was at such a high personal cost.”

The Hon David Hawker MP

“I am writing in reference to your article in last Friday’s Herald-Sun (2nd April 1993) about phone difficulties experienced by businesses.

I wish to confirm that I have had problems trying to contact Cape Bridgewater Holiday Camp over the past 2 years.

I also experienced problems while trying to organise our family camp for September this year. On numerous occasions I have rung from both this business number 053 424 675 and also my home number and received no response – a dead line.

I rang around the end of February (1993) and twice was subjected to a piercing noise similar to a fax. I reported this incident to Telstra who got the same noise when testing.”

Cathy Lindsey

“A number of people seem to be experiencing some or all of the problems which you have outlined to me. …

“I trust that your meeting tomorrow with Senators Alston and Boswell is a profitable one.”

Hon David Hawker MP

“Only I know from personal experience that your story is true, otherwise I would find it difficult to believe. I was amazed and impressed with the thorough, detailed work you have done in your efforts to find justice”

Sister Burke

“…the very large number of persons that had been forced into an arbitration process and have been obliged to settle as a result of the sheer weight that Telstra has brought to bear on them as a consequence where they have faced financial ruin if they did not settle…”

Senator Carr

“Only I know from personal experience that your story is true, otherwise I would find it difficult to believe. I was amazed and impressed with the thorough, detailed work you have done in your efforts to find justice”

Sister Burke

“All that is required for evil to triumph is for good men to do nothing”

– Edmund Burke