Telecommunications Industry Ombudsman
PLEASE NOTE: Telecommunication Industry Ombudsman was created on 27 July 2018 and is a work in progress.
Last edited July 2021
The findings of the Justice Fitzgerald the Justice Woods Royal Commission investigations into police corruption in Queensland and New South Wales, and the findings of various other investigations into government agencies over the years, have all stated that no organisation that has had claims made against it can legally investigate itself.
More than half of the complaints Alan Smith raised with the TIO are either against one of the TIO officials involved in the COT arbitrations or the TIO-appointed Resource Unit and, although I have since taken those complaints on to the State Ombudsman, the Australian Competition and Consumer Commission (ACCC), the Australian Communications and Media Authority (ACMA) and various Government Ministers, they all have the same ‘advice’ – they all tell me I should take my matters back to the TIO, even though those government-funded organisations must all know that the TIO’s office cannot investigate itself.
It seems therefore that ‘justice the Australian way’ involves running ordinary Australian claimants around and around in circles in the hope that they will become so exhausted and probably financial ruined that they will give up their fight, and this is exactly what has been done to Alan Smith for these past twenty years, while those who have acted inappropriately towards Mr Smith and various other COTs, those that have instigated the roundabout, those who have caused the Australian justice system to fail, have their inappropriate conduct buried, safely out of sight, even though it is perfectly clear from the most recent findings in the Queensland Heiner Affair (the concealment of documents needed in litigation ‘…the law does not permit a party to an allegation to investigate itself’.
