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Chapter Seven - The seventh remedy pursued

Absent Justice - 12 Remedies Pursued - 7

The seventh remedy pursued went from 2001 to 2002

In mid-2001, I met with Peter Condliffe, Chief Executive Officer of The Institute of Arbitrators and Mediators Australia at 450 Lt Bourke St Melbourne 3000. On 12 January 2002, in response to a request from Mr Condliffe I provided his office with further documents to help the IAMA with their investigation into claims that Dr Gordon Hughes did not conduct my arbitration in a transparent manner and/or according to the ambit of the arbitration procedures.

Two of the many documents provided to Mr Condliffe dated 26 September 1997, after most of the arbitrations were concluded, was the statements made by the second appointed administrator to the COT arbitrations, John Pinnock, to a Senate Committee (see page 99 COMMONWEALTH OF AUSTRALIA – Parliament of Australia) that:

“In the process leading up to the development of the arbitration procedures—and I was not a party to that, but I know enough about it to be able to say this—the claimants were told clearly that documents were to be made available to them under the FOI Act.”

“Firstly, and perhaps most significantly, the arbitrator had no control over that process, because it was a process conducted entirely outside the ambit of the arbitration procedures.”

My question to Mr Condliffe was: why were the arbitrations not conducted under the agreed ambit of the arbitration procedures? How can arbitration be a just process when the arbitrator has no control over how it is conducted? When did Dr Hughes lose control over the arbitrations? Was it the first week, or two months or even nine months into the process? And, just as importantly, who authorised him to conduct the process entirely outside of the ambit of the arbitration procedures? Where are these hidden arbitration related Telstra documents that we COT Cases were told we would receive if we entered our government endorsed arbitrations? Why hasn’t the government acted upon this official advice given by John Pinnock?

The second document provied to Mr Condliffe, was the three page Freehill Hollingdale & Page minutes of the covert pre-arbitration meeeting which the COT Cases were not invited but the defedants Telstra was (see Open letter File No 54-A). This document alarmed Mr Condliffe after I had alerted him to the fact that Dr Hughes had to have samctioned the removal of the $250,000.00 liability caps which are discussed in Chaptor 2 below. It meant that Dr Hughes was thinking only of his arbitration resource unit and not the four COT Cases as Maureen Gillan had not yet signed her arbitration agreement on 8 April 1994, when these $250,000.00 liability caps had not yet been removed.

Mr Condliffe would not comment on this removal of the clauses from the agreement until he had read further into my claims. However, Mr Condliffe did comment that we had been entitled to a copy of the minutes from the clandestine gathering and notified by the administrator of the reason sections 4 and 5 of these official minutes had been removed from Open letter File No 54-A).

I believed at the time, and I still do today, that it was this proof that confirmed that Dr Hughes had not conducted the arbitrations (which included mine) according to the agreed ambit of the arbitration procedures that prompted the IAMA to agree to investigate my claims.

Absent Justice - Senator Kim Carr

It is once again important to point out that the 26 September 1997 - John Pinnock Senate Hansard document was attached to my draft manuscript, which attracted Mr Condliffe's attention which I had received from Senate Kim Carr dated 27 January 1999, which notes

“I continue to maintain a strong interest in your case along with those of your fellow ‘Casualties of Telstra’. The appalling manner in which you have been treated by Telstra is in itself reason to pursue the issues, but also confirms my strongly held belief in the need for Telstra to remain firmly in public ownership and subject to public and parliamentary scrutiny and accountability.

“Your manuscript demonstrates quite clearly how Telstra has been prepared to infringe upon the civil liberties of Australian citizens in a manner that is most disturbing and unacceptable.”

It also raise the following Senate Hansard records to Mr Condliffe, Eggleston, Sen Alan – Bishop, Sen Mark – Boswell, Sen Ronald – Carr, Sen Kim – Schacht, Sen Chris, Alston and Sen Richard) which all formally record how those six senators believed that Telstra had ‘acted as a law unto themselves’ throughout all of the COT arbitrations, is incredible. The LNP government knew that not only should the litmus-test cases receive their requested documents but so should the other 16 Australian citizens who had been in the same government-endorsed arbitration process.

Although Senator Alan Eggleston advice to the Australian Finacial Revieiw has been discussed on the Home age it was also relevant to raise it here in Chapter 7 - The seventh remedy pursued. By incorperating the above six Senators speaches with Senator Alan Eggleston statement to the media we can show all seven statements were made in the public interest ;.e.; on public record.

Absent Justice - My Story Senator Alan Eggleston

Forced members to proceed with arbitration without the necessary information 

It is also important to once again discuss the 23 March 1999, statement in the Australian Financial Review reported on the conclusion of the Senate estimates committee hearing into why Telstra withheld so many documents from the COT cases:

“A Senate working party delivered a damning report into the COT dispute. The report focussed on the difficulties encountered by COT members as they sought to obtain documents from Telstra. The report found Telstra had deliberately withheld important network documents and/or provided them too late and forced members to proceed with arbitration without the necessary information,” Senator Eggleston said. “They [Telstra] have defied the Senate working party. Their conduct is to act as a law unto themselves.”

However, I discussed with Mr Condliffe that what was not on public record in the same manner as above is that there were more than just the five referrered to litmus COT tests cases. In fact, there were a further sixteen COT Cases who suffered the same fate as those discussed by the six named senators above. 

After I had provided my manuscript and the several Senate Hansard information to Mr Condliffe, he stated words to the effect that the IAMA would investigate these matters because several claimants had suffered due to the arbitrator having no control over the arbitration process. This was a matter the IAMA would investigate.    

On 30 January 2002, I received a letter from Mr Nosworthy, Senior Vice President of the IAMA, advising me that:

“It should be clearly understood that the Institute’s role is to take seriously complaints which are articulated against its member arbitrators.  We will do so here.”

After I received this 30 January 2002 letter I provided Nosworthy with a copy of Dr Hughes letter dated 12 May 1995, to Warwick Smith (TIO) the day after Dr Hughes had deliberated on my arbitration claim which notes

“…the time frames set in the original Arbitration Agreement were, with the benefit of hindsight, optimistic;

“in particular; we did not allow sufficient time in the Arbitration Agreement for inevitable delays associated with the production of documents, obtaining further particulars and the preparation of technical reports…

Most important is the question: why did Dr Hughes bring down his award on 11 May 1995 when he was aware of the agreement he was using was not a credible document to be using?

I was entitled to receive this well-concealed 12 May 1995 letter during my designated appeal period, but I did not receive a copy until 2002 (and outside the statute of limitation period). In this letter, Dr Hughes states:

“…as far as I could observe, both Telecom and Smith co-operated in the Smith arbitration…”

 “…the time frames set in the original Arbitration Agreement were, with the benefit of hindsight, optimistic;

“in particular; we did not allow sufficient time in the Arbitration Agreement for inevitable delays associated with the production of documents, obtaining further particulars and the preparation of technical reports…

“In summary, it is my view that if the process is to remain credible, it is necessary to contemplate a time frame for completion which is longer than presently contained in the Arbitration Agreement” (Open Letter File No 55-A)

The fax imprint across the top of this letter (Open Letter File No 55-A) is the same as the fax imprint described in the Scandrett & Associates report (see Open Letter File No/12, and File No/13), confirming faxes were intercepted during the COT arbitrations. The question the Telecommunication Industry Ombudsman and the Federal Attorney-General has still not answered is:

Was this letter actually faxed to my office by the ombudsman to assist me in any pending appeal process, and if not, why was such an important letter deliberately kept from me during my designated appeal period? 

If I had received a copy of this letter declaring the agreement used in my arbitration process was not credible, then, of course, I would have appealed the arbitrator’s award. After all, how could an appeal judge argue against the arbitrator’s own findings that the agreement was not credible, even though he used it anyway?

Interception of this 12 May 1995 letter by a secondary fax machine:

Whoever had access to Telstra’s network, and therefore the TIO’s office service lines, knew – during the designated appeal time of my arbitration – that my arbitration was conducted using a set of rules (arbitration agreement) that the arbitrator declared not credible. There are three fax identification lines across the top of the second page of this 12 May 1995 letter:

The third line down from the top of the page (i.e. the bottom line) shows that the document was first faxed from the arbitrator’s office, on 12-5-95, at 2:41 pm to the Melbourne office of the TIO – 61 3 277 8797;
The middle line indicates that it was faxed on the same day, one hour later, at 15:40, from the TIO’s fax number, followed by the words “TIO LTD”.
The top line, however, begins with the words “Fax from” followed by the correct fax number for the TIO’s office (visible

Consider the order of the timestamps. The top line is the second sending of the document at 14:50, nine minutes after the fax from the arbitrator’s office; therefore, between the TIO’s office receiving the first fax, which was sent at 2.41 pm (14:41), and sending it on at 15:40, to his home, the fax was also re-sent at 14:50. In other words, the document sent nine minutes after the letter reached the TIO office was intercepted.

The fax imprint across the top of this letter is the same as the fax imprint described in the Scandrett & Associates report (see Open Letter File No/12 and File No/13), which states:

“We canvassed examples, which we are advised are a representative group, of this phenomena [sic].

“They show that

Four months after having received a copy of this 12 May 1995 letter and the following supporting exhibits (seeFront Page Part One File No/1File No/2-A to 2-EFile No/3File No/4 and Front Page Part One File No/5, which show numerous documents faxed from my office to the arbitrator’s office did not reach their intended destination Mr Nosworthy wrote to me on 10 April 2002 and stated:

“I note that your most recent actions have involved making a complaint to the police, alleging fraud – at least on the part of Telstra – and I do not propose to conduct further enquiry in relation to the matter if you are pursuing police action.

I have returned your papers to Mr Condliffe, Chief Executive Officer of the Institute of Arbitrators and Mediators Australia. Will you kindly contact him to make arrangements to collect them.”

Since the police were investigating Telstra – and not Dr Hughes — I found Mr Nosworthy’s decision to stop his investigation into my complaints against Dr Hughes rather puzzling. As shown above, I have already explained the facts surrounding the involvement of the Victoria Police Major Fraud Group and that it was at their request I provide evidence in support of the other COT Cases claims against Telstra.

I say: “I found Mr Nosworthy’s decision to stop his investigation into my complaints against Dr Hughes rather puzzling”, because, when I personally met with Mr Condliffe at the IAMA office (450 Lt Bourke St Melbourne) in late 2001, I had just had a meeting with Mr Neil Jepson, barrister of the Major Fraud Group. I discussed my pending appointment with Mr Condliffe with Mr Jepson and asked if the police might see me discussing my arbitration issues with the IAMA as compromising the Major Fraud Group’s investigation into alleged fraud by Telstra against COT cases Graham Schorer, Ann Garms, Ross Plowman and Ralph Bova. Mr Jepson said I was free to discuss anything with the IAMA that I believed was of importance to my own arbitration case. Mr Jepson made a point of informing me that I should advise the IAMA that, although it had not yet been proven, it was my claims to the government that someone had tampered with Telstra-owned telephone equipment after it left my premises and that Telstra used known-false Bell Canada International Inc tests to support their arbitration defence of my claims that were of interest to the Major Fraud Group and the reason I had been called in as a witness to substantiate these claims, which I did, but this fact Mr Jepson said was not to be made known to the IAMA at this time, although senators Richard Alston, Ron Boswell, Chris Schacht and Len Harris had all been provided with conclusive evidence showing my claims were one hundred per cent correct. What shocked the Major Fraud Group (see Telstra’s Falsified BCI Report) was that so many Senators were made aware of this fraud and yet had done nothing to assist me in resolving the matter. Senators Schacht and Boswell requested Telstra prove my claims wrong – and Telstra could not do so. This upset numerous members of the Major Fraud Group. Of course, I did not reveal this at the time to the IAMA.

My involvement in the Major Fraud Group investigation can be further viewed by clicking onto An injustice to the remaining 16 Australian citizens

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  1. Spying during the COT arbitration by public servants were tolerated by the Australian government during the COT arbitrations as well as during their own business dealin, including the use of electronic surveillance equipment, to gain an illegal advantage over litigants during court proceedings and private negotiations. See Chapter 4 Government spying/Scandrett & Associates facsimile interception report, Open Letter File No/12 and File No/13.
  2. Unaddressed threats carried out by the Telstra Corporation against the COT Cases during their arbitrations. See Senate Evidence File No 31
  3. Withholding important discovery documents in an arbitration procedure: Absent Justice Part 2 - Chapter 14 - Was it Legal or Illegal?
  4. Tampering with evidence in the arbitration: Tampering With Evidence.
  5. Relying on defence documents that are known to be flawed: Telstra’s Falsified BCI Report); 
  6. AUSTEL (for the government) concealed vital evidence from the arbitration process that would have won my case:  AUSTEL’s Adverse Findings at points to 212.
  7. The arbitrator ordered the removal of vital evidence from two reports: Refer to Chapter 1 - The collusion continues and Chapter 2 - Inaccurate and Incomplete
  8. Organized crime via the Telstra network, i.e. telephone calls and faxed documents intended for one business being redirected to another with the proceeds of that directed information earning the criminals involved millions of dollars in ill-gotten gains Refer to Chapter 4 Government spying and Australian Federal Police Investigations-1Fraud allegations against Telstra during the COT arbitrations were registered with the Major Fraud Group Victoria Police by Barrister Sue Owens, only to be squashed under pressure by the Australian government (see following transcripts Major Fraud Group Transcript (2)) 
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“…your persistence to bring about improvements to Telecom’s country services. I regret that it was at such a high personal cost.”

The Hon David Hawker MP

“A number of people seem to be experiencing some or all of the problems which you have outlined to me. …

“I trust that your meeting tomorrow with Senators Alston and Boswell is a profitable one.”

Hon David Hawker MP

“I am writing in reference to your article in last Friday’s Herald-Sun (2nd April 1993) about phone difficulties experienced by businesses.

I wish to confirm that I have had problems trying to contact Cape Bridgewater Holiday Camp over the past 2 years.

I also experienced problems while trying to organise our family camp for September this year. On numerous occasions I have rung from both this business number 053 424 675 and also my home number and received no response – a dead line.

I rang around the end of February (1993) and twice was subjected to a piercing noise similar to a fax. I reported this incident to Telstra who got the same noise when testing.”

Cathy Lindsey

“…the very large number of persons that had been forced into an arbitration process and have been obliged to settle as a result of the sheer weight that Telstra has brought to bear on them as a consequence where they have faced financial ruin if they did not settle…”

Senator Carr

“…your persistence to bring about improvements to Telecom’s country services. I regret that it was at such a high personal cost.”

Hon David Hawker

“Only I know from personal experience that your story is true, otherwise I would find it difficult to believe. I was amazed and impressed with the thorough, detailed work you have done in your efforts to find justice”

Sister Burke

“All that is required for evil to triumph is for good men to do nothing”

– Edmund Burke